HOW DO I PAY?

I accept most major credit/debit cards. All credit and debit cards are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

CAN I SEND MY ORDER DIRECT TO THE RECIPIENT?

 

Absolutely. I wrap each order beautifully and am very happy to include your personal message, if you would like to include one. There will be no receipt or order confirmation with the box, this is all emailed directly to you, the sender.

WHAT DO I DO IF I HAVE ANY SPECIFIC INSTRUCTIONS?

Include any comments in the ‘Order Notes’, ‘Recipient’s Preferred Name’ or ‘Personalised Message’ boxes during the checkout process or contact me directly before you place an order at  hello@sarahashworthuk.com

WHAT IF I WANT TO SEND AN ORDER TO MORE THAN ONE RECIPIENT?

If you would like to send to an order to more than one recipient with different addresses, you will currently need to complete the order process for each recipient. I hope that you find our order process quick and easy so it doesn’t take up too much of your valuable time. 
 

WHAT IF I MAKE AN ERROR IN THE SHIPPING ADDRESS OR I WANT TO CHANGE THE MESSAGE TO BE SENT WITH MY ORDER?

Get in touch asap!  Before an order has been posted, I will do my best to make the change.  After posting, I can’t amend the address or the message.  Please check your message or details of personalised orders carefully as I copy exactly what is written. I can’t accept responsibility for an undelivered or lost item caused by an error in the shipping address provided to me.

CAN I RETURN MY ORDER IF I’M NOT SATISFIED?

I try my very best to ensure that each order will blow your socks off!  If for any reason you’re not satisfied with your order, please email hello@sarahashworthuk.com within 7 days of receipt.  I will contact you promptly and do my best to resolve the situation.  Please don’t send the order back to me before contacting me.

HOW SHOULD I CARE FOR MY STERLING SILVER JEWELLERY?

My delicate jewellery designs are made from sterling silver.  I recommend the following:

  • Wear your jewellery often!

  • Do not wear your jewellery in the shower or whilst you’re swimming, sunbathing or anywhere it will be exposed to harsh chemicals!

  • You need to avoid exposure to substances which will cause corrosion and tarnish.  Cosmetics and perfume are not friends with silver.  This is why you should put on your jewellery last as a finishing touch.

  • Remember to store your jewellery, in an area with low humidity and away from other items which may cause dents or scratches.

  • Finally, to keep your jewellery looking pristine, clean it regularly. I recommend that you buff it gently with a silver polishing cloth.

If you haven’t found the answer you were looking for or have any other questions, please contact me and I will be delighted to help you!